Tips for creating a new password

If you are unable to change your password, the reason might be because it does not meet the requirements. Here are some tips to help you create a password that will be approved and is secure:

  • Passwords must contain a minimum of 9 characters (some customers require longer passwords)
  • We recommend that the password is a sentence consisting of at least five words. This will in most occasions meet the requirement for password length and have a high probability of being approved. Try to make a sentence that consists of common words that is easy to remember.
  • The password should not contain your own name, company name, or other information about you that is publicly available online.
  • Your new password should not resemble previous passwords. If are unable to change your password, try a completely new password phrase.

 

NOTE: There is no longer a requirement that passwords must contain different characters (capital letters, numbers and special characters) to be approved. Your new password will be valid for 6 months.